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ISCC – International Sustainability and Carbon Certification is one of the leading certification systems for sustainability, traceability and the reduction of greenhouse gas emissions. More than 8400 companies in over 130 countries worldwide use the ISCC System. ISCC covers all sustainable feedstocks, including agricultural and forestry biomass, circular materials and renewables. As a no-deforestation standard with a strong commitment to protect forests, high-carbon stock lands and biodiversity, ISCC strives for a world where biomass and other raw materials are produced in an environmentally, socially and economically sustainable manner.


Aufgaben

At ISCC we are a close team of highly motivated, supportive and committed professionals with a multitude of backgrounds. We are seeking a dedicated IT Support Specialist to join our dynamic team. The ideal candidate will be instrumental in creating a comprehensive IT documentation, a cornerstone in our pursuit of the establishment of a robust Information Security Management System (ISMS). Additionally, this role involves the development and operation of our internal service desk, ensuring excellence in service delivery.

  • You will assume primary responsibility for first-level support tasks, serving as the initial point of contact for IT issues
  • You will develop, organize, and maintain IT documentation, policies, and procedures to meet ISO 27001 standard
  • You will build and manage the service desk infrastructure to provide efficient and effective support services
  • You will train and guide users on how to utilize the service desk efficiently
  • You will collaborate closely with system administrators to ensure continuity and quality of service


Profil

  • Proven track record in IT support roles with a focus on service desk operations
  • Experience in creating detailed IT documentation for ISMS or similar standards
  • Strong understanding of ISO 27001 requirements is highly desirable
  • Excellent organisational and communication skills
  • Ability to work independently and in a team environment


Wir bieten

Our team is our core asset and we want to support our people as best we can. To help you build your future and thrive with us, we offer:

  • Three days home-office, four weeks remote work at a place of choice, flexible working hours and trust-based working time
  • Permanent contracts
  • 30 vacation days and 3 additional vacation days (Christmas eve, new year's eve, carnival monday)
  • A bonus scheme
  • A generous pension scheme in line with our sustainability values
  • JobTicket/Deutschlandticket and JobRad options
  • Many free language classes
  • Sabbatical options
  • An attractive and modern office in the centre of Cologne with many lunch and shopping options close by
  • Close collaboration with our sister companies Meo Carbon Solutions, 4C Services, Global Risk Assessment Services and ClimatePal, giving you even more development opportunities
  • Professional onboarding to help you have an ideal start with us
  • An individual learning and development path
  • Urban Sports Club
  • Active Break scheme with daily sessions such as Yoga, strengthening or breathing techniques
  • Free fruits, snacks, tea, coffee …
  • The opportunity to work independently and shape processes
  • Great team events